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We Played BitStarz With Real Crypto — No Sponsors, Just the Truth
Established way back in 2014, BitStarz is one of the oldest online crypto casinos, and probably the first to seriously challenge the big traditional casino sites. Today, it is one of the world’s most popular online gambling sites, offering a huge choice of games and plenty of eye-catching bonuses and promotions.
In this original CoinBets review, I’ll be taking BitStarz for a spin with real crypto, checking out the games, bonuses, payment options, player support, and more. Finally, I’ll use real-world data to find out what players really think of this crypto casino.
So, buckle up, here we go…
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Casino credentials and player protection -
Bonus size, terms, and fairness
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Sign-up speed and steps
License and Security
Casino credentials and player protection
Before we get to the good stuff, it’s important to establish the credentials of the casino.
Bitstarz is operated by Gareton B.V., a company incorporated in Curaçao (company no. 160656), and has a Curaçao Gaming Authority license (no. OGL/2024/165/0185).
The site connection is secure and the security certificate is valid
Welcome Bonus
Bonus size, terms, and fairness
At the time of writing this BitStarz casino review, new players qualified for a welcome bonus worth up to 50,000 USDT + 180 Free Spins.
Unfortunately, no further information is available until you’ve actually signed-up or trawled through the terms and conditions linked from the footer. Not cool at all. Big red flag.
However, I did read through the terms for you and here are some things to note.
- Bonus is subject to a 40x wagering requirement (40x bonus only).
- Bonus is valid for 7 days.
- Max bet using bonus funds is 5 USDT.
- Deposit must be wagered 1x within 24 hours of to qualify for the free spins.
- Free spins winnings subject to 40x wagering requirement.
- Free spins are credited in batches of 20 per day.
- Free spins must be used within 1 day of being credited.
- Free spins only valid for games in Bonus section.
- Game weighting applies to wagering (only certain slots contribute 100% – check the T&Cs).
Opening a New Account
Sign-up speed and steps
Getting up and running at BitStarz is very easy. There are three ways to get started:
- Click ‘Sign Up’, choose a username and set a strong password, agree with the Terms of Service and Privacy Policy, enter a bonus code if you have one, and click ‘Sign Up’
- Log in using your Google account
- Connect your MetaMask wallet
Prohibited Jurisdictions
Although bitStarz is KYC-free at sign-up, you will need to verify your identity before making your first withdrawal. Since 2025, this has been mandatory for all Curacao-licensed platforms. So there’s no point in using a VPN to access the casino from a prohibited country like the UK, US, Germany, or the Netherlands.
Payments
Unlike some pure crypto casinos, such as Shuffle, BitStarz supports a range of cryptocurrencies and fiat payment methods.
Crypto Deposits & Withdrawals:
To deposit using crypto, just select “Deposit” (the green tab at the top right of the screen). Then select a cryptocurrency and enter how much you’d like to transfer. Then click the “Play with XXX” tab. You’ll then be provided with a Private Deposit Address (as both a QR code and a regular address). Send the crypto from your wallet to this address, then click the green tab to confirm you’ve made the transfer.
Withdrawing is just as simple. Open your balance, select “Withdraw”, select your crypto and enter how much you’d like to withdraw. Paste in your destination wallet address (make sure the address you’re withdrawing to supports the specific crypto you’re using). The withdrawal fee will be displayed before you confirm the transaction.
CoinBets.com Tip: Always double-check crypto wallet addresses after pasting them – you don’t want to fall victim to ‘PasteJacking’. This is when hackers exploit the copy-paste function to change wallet addresses to steal funds.
Fiat Deposits & Withdrawals
- AUD
- CAD
- EUR
- JPY
- NOK
- NZD
- PLN
- RUB
- USD
Fiat payment methods:
- Visa
- Mastercard
- Maestro
- Skrill
- Neteller
- Paysafecard
- Zimpler
- Much Better
- MiFinity
To make a fiat deposit, select the green “Deposit” tab, then enter your deposit amount. Click “Play with XXX” tab. Next, choose your payment method, then provide the requested details, check the processing time and fee, and click “Confirm.”
Withdrawing fiat funds is just as easy. Select “Withdraw”, enter the amount, choose your payment method, and enter any requested information, before confirming. Again, the processing time and any fees will be stated.
Game Selection
At the time of writing BitStarz offered over 7,000 casino games from over 80 game providers. Not the biggest choice, but very respectable.
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Game variety
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Dealer quality
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Classic tables
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Casual games
Slots
Game variety
In common with virtually all crypto casinos, most of the games available at BitStarz are slots of various themes and types.
As you’d expect, you’ll find online slots from big-name providers like BGaming, NetEnt, Relax Gaming, NoLimit City, and Novomatic. So, whether you’re in the mood for edgy games like Skate or Die and Punk Rocker, hits like Gonzo’s Quest and Starburst, or all-time classics like Book of Ra and Lucky Lady’s Charm Deluxe, BitStarz has you covered.
By default, your homepage will only have a few different game categories displayed, so you’ll probably want to customize things a little. Click the “Settings” cog icon to the right of the “Game Studios” tab. This will now let you add categories like Megaways, Buy Bonus Games, “Book of” Games, etc.
Speaking of Megways slots, there are lots available, but also some non-Megaways slots seem to be miscategorized. Still, if you love your paylines, you’re not likely to get bored here. Titles available include 1 Million Megaways BC, Rainbow Jackpots Megaways, Fireworks Megaways, Rasputin Megaways, and dozens more.
One category where BitStarz does disappoint a little is jackpot slots. There is a jackpot category with a few dozen jackpot games, like DaVinci Diamonds Jackpot, Sirens Cove Jackpot, and Rocket Chimp Jackpot, but you won’t find anything in the league of the record-breaking Mega Moolah series.
CoinBets Experience
BitStarz Billion (BGaming)
Sometimes you just want to keep things simple and spin on an old-school fruit machine – and the exclusive bitStarz Billion, from BGaming, is just that.
Or at least is stylistically, because it does feature stacked symbols, expanding wilds, and a gamble round. After playing for a while, I hit a few wins, and I can imagine this is probably good as one of those ‘go-to’ chill-out games when you just want to escape from the complexities of modern life.
King of bitStarz (OnlyPlay)
Another exclusive slot, King of bitStarz features a highly unusual format of five reels but just a single row. Two animated boxes are slugging it out above the reels and each has an energy or life bar that depletes as the match goes on. You aim to knock out the other dude on behalf of bitStarz.
I have to admit, it took a bit of getting used to, but I really enjoyed this. The symbols you land determine if you strike a blow or not, and I picked up quite a few regular wins too.
However, the best part was when I hit the bonus game, which takes you to a top-down view of the fight. Each spin goes around the ring and either lands on multipliers or, if it hits a corner, the bonus game is over. I did pretty well from this, winning nearly $150 in just a few minutes.
Live Casino
Dealer quality
BitStarz offers around 150 live casino games, which puts it ahead of rivals like Shuffle, but considerably behind the likes of Gamdom. Most live dealer games are from Evolution, with a few from Lucky Streak and Platipus Live. Several varieties of blackjack, roulette, baccarat, craps, sic bo, and poker are available.
A modest selection of live game shows are also available to play. Titles include Stock Market Live, Cash or Crash Live, Crazy Time, and Dream Catcher.
CoinBets Experience
Crazy Time (Evolution)
I picked Crazy Time solely on the basis it was the most popular live game at BitStarz. I’ve played this game show before, and understand why. The colors, the spinning wheel, and the urgency of placing your bets in the short window between rounds. It’s a blast.
Unfortunately, this time, despite willing positive thoughts at the lovely hostess, I had pretty much no luck at all. Still, Crazy Time is the kind of game that’s equally suited to casual play with low bets over a long period, or short sharp edge-of-your-seat crazy sessions.
Table Games and Video Poker
Classic tables
With just over 40 options available, the BitStarz table games and video poker selection isn’t the biggest, but it will be more than enough for most players. You’ll find the usual variety of blackjack, roulette, baccarat, and poker. Again though, the categorization seems a little bit messy here – with a few live table games appearing in this category, but not the live casino category (for example, games live from the Hippodrome Casino and Casino Malta).
Bingo
Casual games
There’s no bingo category at BitStarz, and a search turned up just 6 games, including Wild Bingo and Just A Bingo! 3 keno games were also available, including a BitStarz Original.
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Testing transparency and randomness
Provably Fair Games
Testing transparency and randomness
When it comes to provably fair games, BitStarz casino offers a reasonable choice from third-party providers. The majority are from BGaming, and include titles like Aztec Magic Deluxe, Space XY, Avalon The Lost Kingdom, and American Roulette. There are also a handful of provably fair games from Evoplay.
You’ll also find a few provably fair games in the BitStarz Originals section (though, oddly, they don’t show in the Provably Fair Games section). These include Crash, Mines, Plinko, and Chick’n Run. However, note that not all the BitStarz Originals are provably fair – for example, Great Catsby and Big Bob.
CoinBets Experience
Crash
I always like to play a casino’s in-house crash game – it provides a good benchmark. After all, crash games are all very similar in terms of mechanics – bet, hold your nerve, and cash out before the crash.
So, what makes them special? Well, that ‘feel’. Small graphical details and animations. So, the animated rocket is nice, but it’s nothing special and soon got boring. In the end, I had to quit when I’d bailed at around 5x multiplier and the damn rocket went on to reach 92.95x.
Aztec Magic Deluxe (BGaming)
A provably fair crypto slot from the studio responsible for “treasures” like the Elvis Frog series, Aztec Magic Deluxe looks like your standard Mesoamerican-themed slot at first. Visually, it’s a typical BGaming product – crisp graphics with nice touches like animated flaming torches.
After my previous wins on King of bitStarz, I’d got a bit extra on the bankroll so decided to start wagering $5 per spin – and it seemed to pay off. After just a few spins I’d landed a few Aztec Warrior Wilds on paylines, tripling wins, and then got 10 free spins courtesy of 3 Indian priestesses.
My red or black gambling round didn’t work out so well though. Still, a pretty enjoyable provably fair slot from BGaming.
Sportsbook
Unusually for a large crypto gambling site, BitStarz doesn’t currently offer sports betting.
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Current bonuses and real value
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Rewards, rakeback, and VIP perks
Promotional Offers
Current bonuses and real value
It seems like the team at BitStarz likes to make things overly complicated wherever possible, and this is certainly true when it comes to promotions. Of course, I’ve already explained the convoluted welcome package, but let’s take a look at some of the regular promotions.
Jackpotz Mania – Your chance to win one of the three BitStarz Jackpots (Mega, Minor, JPM Race). It involves logging in every day and trying to hit certain win targets on specified games. To say this is overly complicated is a major understatement, and to explain it all would make this review about six times longer.
Instead, I’ll just show you some screenshots and you can judge for yourself. My gut feeling is that this is overly complicated quite deliberately, so that people are driven to spend more without really knowing what’s going on.
Level Up Adventure – A seasonal promotion (at the time of writing, Halloween) with very nice graphics giving away $50K in individual prizes, including a $20K cash prize. It’s a blatant spend-to-progress promo – you’ll advance through the 41 levels as you wager more at the casino.
Slot Wars – A simple slot tournament giving away €5,000 plus 5,000 Free Spins each week. The first prize is €1,500 cash.
Table Wars – Another simple tournament, but this time for table games, with a €10,000 weekly prize pool.
Loyalty Program & VIP Club
Rewards, rakeback, and VIP perks
Billed as “The Most Exclusive VIP Program Ever”, the VIP Starz Club offers all kinds of great benefits:
- Bigger and better bonuses
- Dedicated account manager
- Unrestricted fast cashouts
- Customized bonus plan
- Early access to new games
However, while that all sounds lovely, there’s no information regarding how you can qualify for it. I guess it’s one of those hush-hush invite-only-type things.
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Quality and Speed
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Navigation, layout, and performance
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Gameplay and usability on mobile
Player Support
Quality and Speed
As to be expected, BitStarz offers 24/7 player support via live chat – I was put in touch with a “Support Hero” named Dave. There’s always a Dave. Everything seemed okay, though it took a while before I was convinced it was a person and not a bot I was chatting with.
One thing I’ve got to point out is after a chat it suggests sending crypto to tip the support staff. Erm… am I missing something here? I’m pretty sure this is doing more damage than good to BitStarz. Since when have support staff expected tips? And, if they need them, it strongly hints that BitStarz isn’t paying their team enough.
Anyway, if you want to avoid getting wound up by the cheeky tip thing, you can reach out to the team via Telegram or email them directly at: support [at] bitstarz [dot] com.
User Experience & Website Design
Navigation, layout, and performance
When it comes to design, BitStarz looks the same as a bunch of other crypto casinos, like Stake.com and BC.Game. There’s nothing creative or original about it, but it looks nice enough. Navigation seemed okay at first, but after a while, I got quite frustrated with it. Certain categories and filters are hard to find, games are miscategorized, and most annoying of all, terms and conditions are hidden – or at least, nowhere near as prominent as they should be.
When it comes responsible gambling, BitStarz provides a full suite of self-help tools. From your profile, you can easily set deposit limits, loss limits, wager limits, a session limit, a cooling off period, or even self-exclude.
In addition to English, BitStarz is also available in the following languages:
- Russian
- Chinese
- Japanese
Mobile apps
Gameplay and usability on mobile
Unfortunately, there’s no BitStarz mobile app available for either Android or iOS devices. In fairness, this isn’t a shock, as neither Google Play nor the App Store allow crypto casino apps. However, you can still enjoy BitStarz on your smartphone because it has been optimized to run smoothly on all popular mobile browsers.
Other Interesting Facts
Over the years, BitStarz has won plenty of industry awards. Of course, the real value of business-to-business awards is questionable (you know, you pay for the best tables at an award ceremony, and you’ll magically win an award), but still. Here are some of them:
- Best Casino, 2023 – LCB Awards
- Best Casino of 2023 – AskGamblers
- Best Support 2022 – Casinomeister
- Best Crypto Casino – Casino Wow
- Best Casino, 2022 – LCB Awards
- Best Casino of 2021 – Casinomeister
- Player’s Choice of 2018 – AskGamblers
- Best Casino of 2017 – AskGamblers
Overall Reputation
Right, so I’ve shared some of my thoughts about BitStarz, but what do other players think? The boffins here at CoinBets.com have collected a whole bunch of reviews from around the web, so we can find out. But, before we do, I must stress the importance of keeping a few things in mind:
- Lots of crypto casino reviews are written by affiliates with a vested interest in getting you to sign up and deposit.
- When it comes to online casinos, you’re always going to get sore losers who’ve gambled more than they can afford.
- It’s not unknown for some dodgy casino operators to post negative reviews for the sole purpose of discrediting their competitors.
- There are loads of people who just like complaining!
In total, we looked at 3,401 online reviews of BitStarz, and here’s how they broke down:
Negative Reviews (646)
| Subject | Details | No. of Mentions |
|---|---|---|
| Slow Withdrawals | 87 people mentioned having to wait longer than expected for withdrawals to be processed. Typical examples include:
Unfortunately, this is a common complaint at most online casinos, crypto or fiat. Most of the time it’s caused by two things: not enough staff in the payment department, and delays caused by inefficient verification processes. | 13.5% |
| Verification Problems | 75 people mentioned issues regarding account verification. Examples include:
Again, this is a common problem with most online casinos, regardless of whether they are crypto or fiat, or where they are licensed. In fact, it can be a particular problem at casinos licensed by the strictest regulators like the UKGC and MGA. In the case of BitStarz, it is most likely due to an overly complicated, poorly explained and communicated verification process, and again, a lack of enough sta | 11.6% |
| Poor Customer Service | 62 people cited poor player support in their reviews. Illustrative examples include:
Unfortunately, this is a common complaint at most online casinos, crypto or fiat. Most of the time it’s caused by two things: not enough staff in the payment department, and delays caused by inefficient verification processes. | 9.6% |
| Frozen/Blocked Accounts | 53 reviews mentioned accounts being blocked unexpectedly. For example:
Once more, this is a very common issue at online casinos across the board. Usually, it’s because automated fraud prevention protocols have been triggered. Again, it sounds like BitStarz needs to increase staffing levels to resolve problems like this more quickly. | 8.2% |
| Scam Allegations | 48 players accused BitStarz of scam-like or suspicious behaviour, including disappearing balances, sudden game losses, and suspected rigged results. Typical complaints include:
The nature of gambling means this kind of complaint will always be levelled at casinos, online or land-based. They usually stem from people not reading the terms and conditions of promotional offers (which, granted, BitStarz does need to make more accessible and clearer), or a lack of understanding about things like RTP and House Edge. I recommend checking out CoinBet’s Understanding RTP in Crypto Casinos: How It Affects Your Chance of Winning. | 7.4% |
Positive Reviews (2,755)
| Subject | Details | No. of Mentions |
|---|---|---|
| Fast Payouts | 110 users referenced fast withdrawals, with funds often received within minutes. Typical comments include:
This should be expected, especially when using cryptocurrencies, and it’s good to see the BitStarz cashout system can work efficiently. | 4.0% |
| User-Friendly Interface | 95 people commented on BitStarz’s user experience in a positive manner, saying things like:
This makes sense, as I’ve commented in this review, on the whole, most things are easy to find and designed logically. However, the percentage mentioning it is quite low, suggesting BitStarz could make improvements. | 3.4% |
| Attractive Bonuses | 82 reviewers mentioned the generous bonuses and promotions offered by BitStarz. Typical comments included:
Okay, I admit, here my ‘spidey sense’ tells me something isn’t right. Given how high-profile and ‘in your face’ the bonus offers are – and how they are usually a major attraction at any crypto casino, they are mentioned remarkably infrequently. I suspect this is because most people have reached the same conclusion as myself – they are far too complicated and things like the “5 BTC” bonus with 40x wagering are, for all intents and purposes, impossible to get. | 3.0% |
| Good Game Variety | 77 players commented positively on the choice of games available at BitStarz. For example, saying:
This is logical – BitStarz does have a wide variety of casino games to choose from, including plenty of exclusives and provably fair games. However, the low percentage of reviewers mentioning it does suggest the offering doesn’t exactly stand out much compared to other major crypto casinos. | 2.8% |
| Reliable Support | 68 people complimented the level of customer service they received at BitStarz, saying things like:
This shows that when BitStarz does have enough staff on duty, players are happy with the service. This is a trend we see time and again at rapidly expanding crypto casinos – the staff are great, but there’s just often not enough of them. | 2.5% |
BitStarz
BitStarz offers a solid crypto casino experience with great games and originals, but its promotions lack clarity. It’s fun and rewarding if you stay sharp and read the fine print.
Verdict
So, what’s my verdict on bitStarz?
Well, the games catalog is pretty good, and there are plenty of promotions and rewards. Getting started is easy, and payments are smooth – plus there are solid responsible gambling tools. So, overall, a pleasant casino to use.
However, there are some issues. The most pressing concern is that the terms and conditions aren’t as easy to find, or as clear, as they should be. And while there are plenty of categories, the layout of the platform isn’t the best. Usable, just not as intuitive as it could be.
And then there’s the elephant in the room. KYC. Yep, as a Curacao-licensed casino, bitStarz is now required to verify player identities before first withdrawals. So, yep, you can still sign up KYC-free and use a VPN to access it from blocked countries, but you won’t be able to withdraw.
So, yes, bitStarz is something of a legend in the crypto gambling space, and it’s still okay. Millions of players trust it, and if you’re from an accepted jurisdiction, it could be a solid choice. But, it’s certainly not the leader it once was.
But that’s just what I think. How about you? If you’ve played at bitStarz recently, consider leaving your own review right here at CoinBets.
Until next time, have fun, good luck, and stay safe.
| Category | Score (1-5) | Weight | Weighted Score |
|---|---|---|---|
Overall Reputation
|
4 | 15% | 0.6 |
Size and Revenue
|
4 | 10% | 0.4 |
Deposits & Withdrawals
|
4 | 15% | 0.6 |
Bonuses & VIP Program
|
2 | 15% | 0.3 |
Fairness of Terms
|
3 | 15% | 0.45 |
User Experience
|
3 | 15% | 0.45 |
Crypto-Specific Features
|
4 | 15% | 0.6 |
Final Score
|
3.4 / 5 |
Got it 
Safe Access Guide